Support and Maintenance Services
The Electric Cloud Technical Support organization has expertise in all aspects of Electric Cloud and years of experience with a variety of cross-platform software build systems.
Software Maintenance ensures that you receive the latest software releases. All of our support offerings include software maintenance.
- Standard Support: Support and Maintenance meets your technical support requirements 8 hours per day, five days per week. This service includes an unlimited number of support incidents via phone, email and fax.
- Extended Support: Support and Maintenance meets your technical support requirements 8 hours per day, seven days per week. This service includes an unlimited number of support incidents via phone, email and fax.
- Premium Support: Support and Maintenance meets your technical support requirements 24 hours per day, seven days per week. This service includes an unlimited number of support incidents via phone, email and fax.
Contact Technical Support
If you wish to contact our technical support staff, please have the following information ready.
- Your name, title, company name, phone number, fax number, and e-mail
- Operating system and version number
- Product release version
- Problem description
